As long as your order has not yet been fulfilled, yes, you can cancel your order. Once your order has been fulfilled and you have received a shipping confirmation email, your order can no longer be canceled.

Please check your spam folder, as sometimes order confirmation emails get delayed (or marked as spam).

Our website is integrated with a fraud prevention service that may automatically cancel and refund your order if it does not pass the filters. At this time, we are unable to ship orders to accounts that do not meet their criteria.

If you attempt to check out multiple times, your card will be authorized multiple times. Please contact customer service for help canceling one of the orders. When you are checking out, your credit card company puts an authorization hold for the order amount on your card. If there are any validation errors (addresses don’t match, CVV fails, etc.), your payment will be declined. A card hold is typically released 3–5 business days after it is made, depending on your bank.

We are now accepting domestic exchanges. Exchanges must be requested within 14 days of delivery, provided the item has not been worn or damaged. Shipping will need to be arranged by the buyer. An exchange will be issued if the item is returned in its original condition and packaging. Please note: We do not accept exchanges on pre-order releases. We do not accept returns. To process an exchange, please contact our customer support team HERE

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover them. Unfortunately, we have no control over these charges and are unable to provide information about what the costs may be, as customs policies and import duties vary from country to country.

If you believe your product has a workmanship or material flaw please send customer support an email.